Privacy Policy
This Privacy Policy explains how Synergy Salon of Tampa Bay, Inc., doing business as Synergy Salon ("Synergy Salon," "we," "us," or "our"), collects, uses, and protects information when you visit our website, contact us, or receive text messages from us. If you have questions about this policy, contact us using the details at the end of this page.
Information We Collect
We collect only the information we need to answer your questions and provide salon services:
- Information you give us. Your name, email address, mobile or other phone number, and the content of any message you send through our website form, by email, or by text message.
- Appointment information. Details related to booking and servicing your appointment, such as the service requested, appointment dates, and notes about your hair or preferences that you share with your stylist.
- Consent records. If you opt in to receive text messages, we record that you gave consent, along with the date and the method of consent.
- Technical information. Standard information your browser sends when you visit our site, such as IP address, browser type, device type, referring page, and pages viewed.
We do not knowingly collect information from children under 13. We do not collect payment card numbers through this website.
How We Use Information
- To respond to your questions and requests
- To schedule, confirm, change, or remind you about appointments
- To send service related communications you have asked for
- To send promotional or marketing messages, only if you have separately opted in to receive them
- To maintain our business records and meet legal obligations
- To keep our website secure and working properly
Website and Contact Form Information
When you submit our contact form, the information you enter is sent to Synergy Salon so we can reply to you. Providing a phone number on the form is optional. Submitting the form does not by itself enroll you in text messages. You are enrolled in text messages only if you check the separate, unchecked text message consent box or otherwise give us permission.
The form on our contact page is hosted and delivered by LeadConnector, the customer messaging platform Synergy Salon uses to manage guest inquiries, appointment reminders, and text messages. Information you submit through the form is processed by that provider on our behalf and only for the purposes described in this policy. It is not used by the provider for its own marketing.
SMS/Text Messaging
Synergy Salon may send text messages to guests who have given consent. Messages may include appointment reminders, appointment confirmations, replies to your questions, other service related communications, and promotional or marketing messages if you have opted in to receive those.
- You receive text messages from us only after you provide consent, for example by checking the text message consent box on our website form, by providing your number and consent in the salon, or by texting us first.
- Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to unsubscribe from text messages. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.
All other categories of information covered by this Privacy Policy exclude text messaging originator opt-in data and consent. This information is not shared with any third parties other than the service providers that help us deliver our own messages to you.
Cookies and Analytics
Our website may use cookies or similar technologies to keep the site working correctly and to understand general traffic patterns, such as which pages are visited most often. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not function as intended if you disable cookies. The embedded contact form on our contact page may also set cookies from its provider in order to display and submit the form. We do not use cookies to collect your mobile number or your text message consent.
Data Security
We use reasonable administrative and technical safeguards to protect the information we hold, including limiting access to the staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive personal information, such as financial account or government identification numbers, through our website form or by text message.
Data Retention
We keep information only as long as we need it for the purposes described in this policy or as required by law, including keeping records of text message consent and opt-out requests. When information is no longer needed, we delete it or remove identifying details.
Third-Party Services
We use service providers to operate our business, such as website hosting, appointment scheduling, email delivery, and text message delivery. These providers may process your information only to perform services for us and are not permitted to use it for their own marketing purposes. Our website may link to other websites, and we are not responsible for the privacy practices of sites we do not control.
Sharing of Information
We do not sell or rent your personal information. We share information only in these situations:
- With service providers who perform services on our behalf, as described above
- When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our guests, our staff, or the public
- With your direction or consent
Mobile phone numbers and text message consent information are never shared with third parties or affiliates for their own marketing or promotional purposes.
User Rights
You may ask us to confirm what information we hold about you, correct inaccurate information, or delete information we no longer need to keep. You may also ask us to stop contacting you. To make a request, call 813.654.2055 or email [email protected]. We may need to verify your identity before acting on a request. Depending on where you live, you may have additional rights under applicable law.
Opting Out of SMS
You can stop receiving text messages from us at any time by replying STOP to any message from us. You will receive a single confirmation that you have been unsubscribed, and we will not send further text messages unless you opt in again. Reply HELP to any message for help, or contact us at 813.654.2055 or [email protected]. Opting out of text messages does not cancel your appointments and does not affect your ability to receive salon services.
Contact Information
Synergy Salon of Tampa Bay, Inc., doing business as Synergy Salon 3212 Lithia Pinecrest Rd, Suite 101Valrico, FL 33594
Phone: 813.654.2055
Email: [email protected]
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Continuing to use our website or our text message program after an update means you accept the updated policy.